Move or replace the bridge

Moving the bridge (new router, new place in the same building): unplug it, connect it to the new router with the cable and power it on. If the recorder's address changed, open Connect your recorder again and enter the new address.

Moving to a different location (another shop or home): ask us first, so the bridge is moved to the right location in your account.

Replacing a faulty bridge: contact support. We check the bridge's health from our side and send a replacement under warranty. The new bridge comes with its own key card; your cameras, rules and history stay in your account.