The product
Do I need new cameras or a new recorder?
No. Kepto AI works with your existing Hikvision or CP Plus / Dahua DVR or NVR and the cameras connected to it. Read more
What is the Kepto Bridge?
A small box that sits next to your recorder and connects to your router with a cable. It reads your recorder's events and lets the app reach your cameras securely. It doesn't record anything.
Can I ask questions in Hindi?
Yes. Ask in Hindi or English and Kepto AI answers in the same language. The app's menus are in English for now. Read more
How many cameras can one bridge handle?
It depends on the plan and the bridge model, up to 8 cameras per place today. The plans page shows the limit for each plan.
Is there an iPhone app?
Not yet. The app is available for Android phones on the Play Store.
Installation
Will it work with my internet?
A normal home or shop broadband connection is enough. The bridge uses very little data; live view uses about as much as a video call while you watch. Read more
Do I need to open ports on my router or get a fixed IP?
No. The bridge only makes outgoing connections. Don't forward any ports for Kepto. Read more
Can I install it myself?
Yes, if you can log in to your recorder as its admin. The installation guides walk you through it, or book an installation with us or a dealer. Read more
What happens during a power cut or when the internet is down?
Your recorder keeps recording. The bridge keeps events and sends them when the internet is back, and restarts by itself after a power cut. Read more
Plans and payments
What happens after the 3-month trial?
Choose a monthly or yearly plan and set up autopay once on our website. If you don't, your bridge keeps working in free Basic mode: live view, playback and recorder alerts, without the AI features. Read more
How do I pay?
The bridge and installation are paid once. The plan is paid by autopay set up once: UPI AutoPay, a card, or a bank mandate. You get a GST invoice for every payment. Read more
Can I cancel?
Yes, any time from your account on the website. The plan runs to the end of the period you paid for, then your bridge continues in free Basic mode. Read more
Can I pay inside the app?
No. Plans and payments are managed only on our website, in your account. The app shows your plan status.
Privacy
Does Kepto store my video?
No. Recordings stay on your recorder. Kepto fetches a snapshot or short clip only when needed and deletes it within minutes. Read more
Who can see my cameras?
Only the people you invite in the app. Kepto staff never see your video, snapshots or events.
How does face recognition work?
Only for people you register, and only after they agree themselves through a link (a parent or guardian for anyone under 18). Kepto AI then suggests who is likely in a snapshot; you confirm. Everyone else stays unknown. Read more
How do I delete my account?
In the app: Settings → Privacy → Delete this account. Everything we hold is deleted; your recorder and its recordings stay untouched. Read more
Help
What if the bridge stops working?
The app tells you when a bridge goes offline. Most problems are the power or the cable; if not, contact support and we replace a faulty unit under warranty. Read more
How do I contact support?
WhatsApp, phone or email, or send a message from the support page. Signed-in customers can follow their requests in their account. Read more