Replacements and returns
When a bridge is faulty or a customer returns it.
Updated 9 October 2026
- Contact support with the bridge's key ending (last 5 characters on the key card) and what happened.
- We check the bridge's health from our side (never the customer's video).
- A faulty bridge under warranty is replaced; the replacement has its own key card and the customer keeps their settings and history.
Returns and refunds follow the refund policy and warranty terms.